Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
14 days on a first payment
If Pro is not right for you, ask for a refund within 14 days of a subscription's first payment and you get the full amount back, no questions asked. This applies to:
- the first payment of a monthly plan;
- the first payment of a yearly plan;
- the payment made when you move from monthly to yearly.
You can try premotio for free, without an account or with a free one, before you pay.
Renewals and cancelling
Renewal payments, monthly or yearly, are not refunded, except where the law requires it.
You can cancel at any time in Settings, Plan & billing. No further payment is taken, and Pro stays on until the end of the period you have paid for. Your projects and files stay in your account after Pro ends.
If we stop offering Pro, close the Service, or close your account without a breach on your part, we refund the unused part of a prepaid period (Terms of Service, sections 10 and 11).
Charged twice or by mistake
If you were charged twice for the same period, or for something you did not order, write to us and the extra charge is refunded in full.
How to ask
- Write to support@premotio.com from the address of your premotio account, or
- find your order at paddle.net and ask Paddle directly.
Refunds are made by Paddle to the original payment method, usually within 14 days of approval. When a subscription is refunded, it is cancelled and the account returns to the free plan. If we do not answer or you disagree with our answer, you can turn to Paddle at paddle.net, which handles returns as Merchant of Record.
Your rights
Our 14 days are a promise of our own, on top of your rights under the law. If you are a consumer in the EU, the UK or another country with a statutory right of withdrawal, you have 14 days from the purchase to withdraw from it; Paddle, as the seller, handles it under its Buyer Terms, and our refund is at least as generous. Nothing here limits your rights under the law of the country where you live.
We may refuse a refund under this policy where there is clear evidence of fraud or abuse of this policy, such as repeated buying and refunding, or where the account was closed for breaking the Template License or the Acceptable Use Policy.